Troubleshooting

1 ) Have you installed the latest version of Silvernet? If not please click here http://www.silverlight.net/

2) You may need to install the latest Adobe Flash Player to enable video playback. The most recent version of Flash Player can be downloaded from http://www.adobe.com/go/getflashplayer.

3) You might be using an old version of Internet Explorer. Make sure you have the latest Internet Explorer and ensure you have all the updates. Check here for the latest microsoft downloads http://www.microsoft.com/Downloads/en/default.aspx

4) Generally Firefox seems to work better than Internet Explorer. Download the latest version of Firefox here http://www.mozilla-europe.org/en/firefox/

If you have any problems viewing the relevant course button, it is normally because your page has not been refreshed properly.
Therefore please log out of the website by clicking on the “Log Out” button which is located on the bottom left hand side of the website under “Accounts Links”. Then close the window and then open a new window and log back into our website.
Please note the page will not be correctly refreshed if you simply close down the window and reopen a new one without logging out as stated above.

Please refresh your web page and try playing the video again.

If you would like an email alert everytime a new Precision Perspectives video is posted, please go to your account (by clicking on the Members Login button on the top menu bar).

Click on the Email Notifications tab link and then the Categories tab link.

Tick the Newsletter category for which you would like alerts and then click Save. This will ensure that alerts are emailed to you.